Information about our use of your personal data
Oddhouse Farm takes the privacy of your personal data very seriously, and we do so in accordance with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018.
We act as a data Controller for the personal data we process about our our customers and suppliers (current and prospective); our visitors; enquirers and those who engage with our website and directly with us.
What kinds of personal data do we collect?
The following are examples of types of personal data that we may collect. The specific kind of information collected by us will depend on the Services provided:
- Contact information (first name, last name, email address, phone number, address, company, job title)
- Payment information (billing address, bank account information, VAT number)
- Your location
- Your interests and preferences
How is the data collected?
Oddhouse Farm may collect data (which may include personal data about you) in a variety of ways:
- When you register to get further information or request a brochure on the Oddhouse Farm website
- When you speak to our customer service personnel (over the phone or face to face)
- Via explicit data capture measures, for example by making a booking or leaving reviews
- When we purchase, or enquire about purchasing, a product or service from suppliers
- CCTV footage on site of visitors and events
- Photography of events
The lawful bases we rely on
Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified three which we rely upon for our business activities: Contractual, Legal Obligation and Legitimate Interests.
Contractual: in many circumstances we rely on the lawful basis of “performance of a contract”, this enables us to process your personal data to provide the services you buy from us (or in preparation for the contract).
Legal Obligation: there will be circumstances under which we are legally obliged to hold your personal data or required to disclose it to a third party by law. This will apply for certain tax or other regulatory purposes for suppliers for example.
Legitimate Interests: for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have an overriding negative impact on your privacy rights and freedoms.
Why and how we use your personal data
Your personal data may be processed in any of the following ways:
- Information that you provide by filling in forms on our website; this includes information provided at the time of registering to use our site, any inquiry through the “Contact Us” section of our site, or requesting further Services;
- Establish and manage Oddhouse Farm accounts;
- Communicate changes to our Services;
- Provide customer support and respond to requests, questions and comments;
- Communicate about, and administer participation, in special events, reviews and other offers and promotions;
- Enable posting on our blog and other communication channels (such as Social Media);
- Comply with and enforce applicable legal requirements, agreements, and policies; and
- Any other activity consistent with this Privacy Notice.
You have the right to OPT-OUT at any time by contacting us on [email protected].
Who might we share your information with?
We don’t sell or share your information for marketing or any other purposes with any other company.
Oddhouse Farm does not knowingly collect or process personal data from children without obtaining parental consent in accordance with applicable laws and regulations. If you believe that we have collected information from your child in error or have any other questions or concern, please notify us and we will promptly respond.
Data retention information
Oddhouse Farm will not hold information for a period longer than is reasonably necessary to fulfil the purposes for which it was collected. However, we’re subject to regulatory requirements to retain data for specified minimum periods.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details below.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
You have the right to complain to the Information Commissioner’s Office regarding how we have processed your personal data – further details at https://ico.org.uk/your-data-matters.